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[Case Study] Support Phone for Financial Institution ATMs

Reform of ATM infrastructure communication! Case study of wireless auto phone switching in regional banks!

■Significant reduction in communication costs By switching to mobile communication via SIM, the monthly basic fee for fixed-line phones has been reduced to less than half. This has resulted in substantial annual cost savings. ■Improved flexibility in installation and relocation Wireless technology eliminates the need for line installation work. Costs and efforts associated with the establishment, consolidation, and relocation of ATMs have been greatly reduced. ■Enhanced operational capabilities - Switching of outgoing destinations by time zone (e.g., branches during the day, call centers at night) - Advanced operations linked with call centers, such as call restrictions and remote settings, are now possible. ■Quick response through CTI integration It is now possible to identify the originating location, which shortens the response time for troubleshooting. This has also led to an increase in user satisfaction.

• Company：ケイマックス
• Price：Other

• Kiosk terminal
• CRM (Customer Relationship Management System)
• Other Management Services